Hotel Policy

Check in time is 12:00 hrs and check out time is 11:00 hrs, however early check in and late check out is subject to the availability. In case of early check in between 07:00 hrs to 12:00 hrs, 50% charges will be applicable and before 07:00 hrs, room needs to be booked from previous day in order to confirm the booking . Please inform the reception in case of amendment of your stay or if you want to extend your time of check out if the room is available, beyond check out time you will be charged full tariff.
For security reason, Guest check in into the Hotel are required to resent a valid photo ID proof (Govt. Approved) at the reception desk (Aadhar card / Voter ID /Driving License /Passport) (A copy of which may be required to be keep in the records) “PAN Card “ Will not be accepted as photographic ID Proof. Please not that the property requires couples a valid marriage proof at the time of check in . Foreign national must submit a copy their passport, Visa and travel documents on arrival. The hotel reserves the right to refuse admission without such identity. Your co-operation in the interest of security concern.
For room reservation you may contact our reservation team on – 0343254 4646. You may also write to us for booking at – Reservation will be confirmed only after receiving mail from the competent authority designated by the company. Payment is accepted in Cash/Demand draft/pay order/credit card and bill to company (Where the company has a corporate tie up with the hotel).
And advance amount to be deposited to confirm the booking , the advance amount is Non-Refundable or Non-Adjustable. May please be noted that extended stay and last minutes rates require a Non-Refundable deposit at the time of booking. Any cancellation on those rates or rates requiring such per payment guarantee will attract a full stay cancellation charge.
Any cancellation should be intimated by the concern person / booker through e-mail in prior notice 72 hrs. from the date of guest arrival, or else 1 night room charge will be levied as a cancellation charge and against no show . The Hotel may chose to release Non _Guaranteed reservations prior to the date of arrival.
The policy defines the possibility of accommodating children and the availability of Extra Beds. Child under 5 years stays free of charge when using existing beds . Extra older child or adult will be charged RS.1000 + GST. Per person per night in and extra bed. The Maximum number of extra beds in a room is one and subject to availability.
For the convenience of Guests an in room safe locker is placed in the Guest room to ensure the safety of any valuables. Guest are particularly requested to lock the door of their rooms while going out or going to bed. The management will not in any way whatsoever be responsible for the loss of Guest Goods or any other property not interested to the management or for damage their or whether due to neglected of our hotel employees or agents or any other cause whatsoever including theft or pilferage.
Storing of Cinema films, raw or exposed, any kind inflammable fuel, firearms or any other article of a combustible or hazardous nature in residential rooms or store rooms is strictly prohibited .
The Hotels security personnel reserves the right to inspect any container, briefcase, luggage or package etc. brought into or taken out of the hotel.
Bill must be settled before check out from the hotel by Cash / Credit Card.
Luggage may be stored in the left luggage room at Guest’s sole risk as to loss or damage from any cause. Duration of luggage storing is totally depends on the management.
No visitors are allowed in any of Single lady rooms.
Outside food & beverages strictly prohibited.
Smoking is strictly prohibited in the hotel premises.
Pets are not allowed in the hotel premises.
Guest will be held responsible for any kind of loss or damage to the hotel property caused by them, Their friends or any persons for whom they they are responsible. The guest will be directly charged or loss as decided by the management.
Minor under 18 years are not allowed to stay without being accompanied by their parents or guardian. For security reasons , It is not appropriate to leave children without adult supervision in the room or other area of the premises, running and playing in the common area is not allowed .
In case there is any instance where the contracted rate is higher than the hotels rate of the day , then the lower rate can be booked directly by the guest /corporate .The hotels owns the right to sell room on direct channels including hotel own websites. The hotel reserves the right to modify offered based on different packages. Those rates (offer rate, special rate, corporate tie up rate etc. ) are not transferable to their parties in any manner. In such cases the special rate offered will be deemed as obsolete.
The hotel reserves the right not to offer contract rates on high demand dates and blackout dates.
Parking is available at the hotel . The parking will be at “OWNERS RISK” .
All payment and deposit will be made directly to the hotel. Payment of INR 25000 IN cash & above would require pan card details for Indian Nationals. This is a mandatory requirement regulated by the Income Tax Department.
The hotel shall be excused and shall not be demand in default for any failure of performance hereunder, for any reason out of control . Such causes shall be demand to include without limitation war, war like operations , armed aggression, insurrection , fires, explosions, accident, failure to obtain any Governmental Approval acts of commissions, labor troubles, or any other emergency beyond the parties control, etc. Neither party will be held responsible for failure of performance In case of force majeure .
In the event of any dispute or differences arising out of or in connection with this agreement, Including the interpretation of the terms and conditions of this contract the same shall be referred to arbitration as per the provisions of The Arbitration and Conciliation Act, 1996, the venue of such arbitration shall be Durgapur .
The management reserves for itself the absolute right of admission to any person into the hotel premises and to request any guest to vacate his or her room at any moment without previous notice and without assigning any reasons whatsoever and the guest shall be bound to vacate when request to do so. In case of default the management will be entitled to remove the luggage and belongings of the guest or his/her visitor form the room occupied by the guest and lock the room. The management reserves the right to add, to alter or mend the above terms, conditions & rules.
For Items are not covered by the above regulations the management will follow the general practice of the Hotel Industry in Durgapur.